Emotional Intelligence & Resilience

understanding emotionally driven
responses and developing resilience

Emotions are the essence of feeling human. They go hand in hand with thoughts to drive behaviour and allow people to achieve great goals. The ability to trust your emotions, to show empathy, to feel what you are truly feeling and not be ruled by your emotions is the essence of being emotionally intelligent.

 

Emotional intelligence is about understanding the different emotions, why they occur, and having strategies to manage them in a positive and productive way.

Training Outcomes

Whenever you are involved with people, challenge or success emotions will be a part of the experience. Emotional Intelligence will help you empower others to be in touch with their own emotional intelligence and be more effective in their work, life and relationships.

Who is the workshop for?

This workshop is aimed at managers, coaches and trainers who want to learn more about, improve and develop their own emotional intelligence. It is also suited to those working in environments where there can be challenging interactions with colleagues and customers.

The event provides participants with a detailed understanding of the key emotional intelligence skills and know-how to develop high performance teams and maximise business performance.

“Interesting, engaging and practically useful. Thank you very much."

What is Emotional Intelligence?

Emotional Intelligence describes an ability, capacity, or skill to perceive, assess, and manage the emotions of yourself, of others, and of groups. It could be traced back to Darwin’s work on the importance of emotional expression for survival and adaptation (1872). It is a term that was first described by Wayne Payne in 1985 and the definition of EI is constantly developing.

“The emotional brain responds to an event more quickly than the thinking brain." Daniel Goleman

In Working with Emotional Intelligence (1998) Daniel Goleman claimed EI to be the largest single predictor of success in the workplace. His model includes four areas:

Self-awareness

  • The ability to read one's emotional state and recognise its impact while using gut feelings to guide decisions.

Self-management

  • The ability to control and direct one's emotional state and impulses and adapt to changing circumstances.

Social awareness

  • The ability to sense, understand and react to other's emotional state while comprehending social networks.

Relationship management

  • The ability to inspire, influence and develop others while managing conflict.

What is covered?

The day explores six key areas for emotional intelligence:

Emotional Intelligence

Recognising the six basic emotions and the background and application of emotional intelligence to leadership and communication.

Emotional Hijacking

How the same set of biology and unconscious programming combines to allow us to feel intense pleasure and joy or anger and fear without even thinking about it.

Working With the Real Emotion

How to help people explore their feelings about their feelings, break free of limiting meta-states and get to the real emotional response.

emotional maturity

The difference between feelings, emotions, moods and  temperament. Completing the emotional awareness self-assessment. How to build emotional maturity and resilience.

TIME SHIFTING Emotions

The meaning behind emotions and tools to help people eliminate anxiety before it becomes panic, let go of guilt and enjoy more pleasure and joy in the moment.

Emotional Intelligence with Teams

The deadly emotions of teams and how to promote a balanced set of positive team emotions that support high performance.

What certificate is awarded?

You will be awarded a CPD certificate on completion of the training.

“Many thanks for the Emotional Intelligence course - most thought provoking and useful, and it was good to see you again. I've already successfully used the '6 basic emotions' faces to support coverage of emotional intelligence in a course that I run and I'll be using it again tomorrow with a group of Directors. The other aspects that we covered in Kendal will imminently be very useful. The 'orienting to emotions' activity will be helpful, as I'm keen to ensure that the goals my clients set should include emotions and behaviours, not just procedural, business or technical aspects of their work. "

Who delivers the training?

Neal Anderson is an INLPTA Registered NLP, Coaching and Business Communications Trainer, a UKCP Registered Neuro Linguistic Psychotherapist, a Qualified Teacher (QTLS) and an Accredited Practitioner of Outdoor Learning. With a background in engineering, management and development training he works as a facilitator, coach and therapist with individuals and organisations. Neal is passionate about helping people bring the best out of themselves and others.

Next Steps

Places are limited to ensure you receive the best training and feedback. This is a popular training and I allow a maximum of 12 places on the course so it is advisable to book as soon as possible.

DOWNLOAD COURSE BROCHURE (.pdf)

emotional intelligence & RESILIENCE

Course Date
  • Next Course 14 May 2012
Course Details
  • Times: 9.30 - 5.30
  • Location: The Riverside Hotel, Kendal
Investment
  • Regular price £120
  • Mates Rates price £60
  • Mates rates are available to anyone who has trained with me previously, in whatever context - I do appreciate the opportunity to work with you again.
What's included?
  • Experiential training and full manual with self-assessment exercises to use for yourself and with others.
  • CPD Certificate of Training
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Talks, Workshops & Training

I can provide this course at your chosen venue and will design the content to fit your organisations needs. I can deliver the topic as a talk, short workshop, 1 or 2 day training. Please get in touch and we can take it from there.

Any Questions?

Please give me a call on 07899 856518 or email me neal@valleytraining.co.uk if you have and questions.